Privacy Policy

1. Introduction

Welcome to Mystic Flare Xon ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, address, phone number, email address)
• Identification information (government-issued ID, passport details)
• Payment information (credit card details, billing address)
• Reservation details (check-in/check-out dates, room preferences, special requests)
• Guest preferences and service history
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clickstream data)
• Location information (if you grant permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Managing your guest account and preferences
• Processing payments and preventing fraud
• Communicating with you about your reservation or stay
• Providing customer support and responding to inquiries
• Marketing our services (with your consent)
• Improving our services and website functionality
• Complying with legal obligations and safety requirements

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Reservation systems
• Marketing and analytics providers
• IT support and security services

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of our guests and staff.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments and updates
• Staff training on data protection
• Access controls and authentication measures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain guest information for up to seven years after your last stay for business and legal purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdrawal of consent: Withdraw consent for data processing

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. International Data Transfers

As we operate internationally, your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below: